The services within the Emergency Relief programme recognise that people have the right to an adequate income to support themselves, and that an inability to do so may not be their fault and/or responsibility.

If you are experiencing financial stress or difficulties please visit or phone our Emergency Relief Service.

PLEASE CALL to discuss your needs Monday to Thursday  – PHONE – 9480 8200

Our helpful volunteer reception staff will assist with making an appointment for the relevant service.

All appointments are made in advance so call as soon as you recognise you may need assistance.

You may be eligible to for emergency assistance, including food parcels, fresh food and other types of support.

Trained Volunteer Community Support Workers will ask you some questions about your circumstances to help you get the assistance you may require.

Office is open from Monday – THURSday 9.30 am – 2.30 pm, 285 High Street, Preston

The Emergency Relief service is available for residents of the City of Darebin.  Some proof of residence will be required.

If you are having difficulty paying bills our staff can advocate on your behalf with your providers to set up a manageable payment plan or give good information to assist you to access support.

If you have forms to fill in and you are unsure of how to go about it, we may be able to assist you.

If you need someone to talk to for personal support, we can make an appointment with one of our professional counselling staff.

  • Bread – available most Tuesdays and Fridays
  • Fresh fruit and vegetables – available  Monday, Tuesday, Wednesday and Thursday ( Limited to one parcel per week)

Although the resources below are limited and require some criteria matching we can provide;

  • Food parcels daily- available  Monday, Tuesday, Wednesday and Thursday- (Limited to one parcel per week)
  • Telstra Vouchers
  • Phone Cards
  • Grocery supplements including non-perishable food, frozen meals and household products (these vary from week to week)

We are here to assist where we can, and if we cannot assist today we will helpfully refer you to an appropriate service.

Emergency Relief can be further understood by going through our FAQ (Frequently Asked Questions)

For a list of Financial Assistance and Food Vouchers in the City of Darebin Click Here


   DIVRS is a member agency

 DIVRS is a member agency